Privacy policy

PRIVACY POLICY

Last updated: November 12, 2025

This Privacy Policy describes how The StoreZen (the "Site", "we", "us" or "our") collects, uses and discloses your personal information when you visit, use our services, or make a purchase on https://the-store-zen.com

(the "Site") or communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as a user of the Services, whether a customer, website visitor, or another person whose data we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated version on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How we collect and use your personal information

To provide the Services, we collect personal information from various sources, as detailed below. The information collected and used varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information collected about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal information we collect

Information collected directly from you

The information you provide to us directly through our Services may include:

  • Contact details: name, address, phone number, and email.
  • Order information: name, billing address, shipping address, payment confirmation, email, and phone number.
  • Account information: username, password, security questions, and other data to ensure account security.
  • Customer service: information included in communications exchanged with us, such as messages sent through the Services.

Failure to provide this information may prevent you from using certain features of the Services.

Information collected automatically

We may automatically collect certain data about your interaction with the Services ("Usage Data"), such as device, browser, network connection, IP address, and activity on the Site. We use cookies, pixels, and similar technologies to do this.

Information collected from third parties

We may obtain information from vendors and partners such as:

  • Platforms like Shopify: to support operation of the Site and the Services.
  • Payment processors: that collect bank or card information to process payments and fulfill orders.

All information obtained from third parties will be handled in accordance with this Privacy Policy.

Use of your personal information

Provision of products and services

We use your information to process payments, manage orders, send notifications related to your account or purchases, handle returns or exchanges, among other purposes.

Marketing and advertising

We may use your information to send promotional communications by email, SMS, or postal mail and to personalize ads on our Site and other websites.

Security and fraud prevention

We use your information to detect and prevent fraudulent or malicious activities, ensuring the security of the Site and users.

Communication and service improvement

We use your information to respond to your inquiries, provide customer support, and improve the Services.

Cookies

We use cookies to enhance Site functionality, perform analytics, and personalize the user experience. You can manage your cookie preferences through your browser settings.

Disclosure of personal information

We may share your information with:

  • Service providers (payment processors, technical support, data analytics, etc.).
  • Business partners for advertising and marketing purposes.
  • Affiliates or as part of a business transaction (mergers, acquisitions, etc.).

Data security and retention

We strive to protect your personal information; however, no security system is completely impenetrable. We retain your information for as long as necessary to meet our legal and contractual obligations.

User rights

Depending on your place of residence, you may have rights such as: access, correction, deletion, data portability, restriction of processing, and withdrawal of consent. To exercise your rights, contact us at contact@la-tienda-zen.com.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, write to us at contact@the-store-zen.com

or contact us at the address listed on our Site.